The Consumer Protection Act was introduced in the year 1986, with the objective of providing a quick and efficient system for the redressal of consumer complaints. Consumer Protection Act is an Act of the Indian Parliament, enacted to protect the rights of consumers in India, by making provisions for the establishment of a Consumer Council and other authorities for quick settlement of consumer disputes and matters connected with them.
The Act implies to all goods and services and unfair trade practices and covers all sectors, regardless of being private, public or co-operative. The law attempts to diminish the helplessness of consumers against dominant and powerful retailers, merchants and businessman, to prevent hoarding and black marketing and enacting rules to provide commodities at fair prices.
Want to know more on Investment Planning? We at IndianMoney.com will make it easy for you. Just give us a missed call on 022 6181 6111 to explore our unique Free Advisory Service. IndianMoney.com is not a seller of any financial products. We only provide FREE financial advice/education to ensure that you are not misguided while buying any kind of financial products.
The Consumer Protection Act establishes a legal system for safeguarding the rights and interests of consumers. Under the Consumer Protection Act, each district has at least one consumer forum for the purpose of redressal of consumer related disputes. The Act provides authority to such bodies for providing relief to consumers/traders who have been cheated and award appropriate compensation to the victims.
Above the District Forum, there is the State Redressal Commission. At the centre, we have the National Consumer Disputes Redressal Commission in New Delhi. Cases involving claims of Rs 5 Lakh must be filed with the District Consumer Forum Courts and cases where the claim involves an amount between Rs 5 Lakh and Rs 20 Lakh, must be filed with the State Commission. Cases involving claims of more than Rs 20 Lakhs must be filed with the National Consumer Court.
A consumer complaint must be filed in-person or by an authorized agent or by post, with the appropriate organisation for the redressal of consumer grievances. The complaint can be filed under the Consumer Protection Act, 1986, by an individual (consumer), a recognised consumer association, central or state government and one or more consumers along with numerous others having the same interest. Listed below are some of the important points a consumer must keep in mind to seek redressal through consumer courts:
An appeal provides an unsatisfied consumer with the right to proceed to a higher court to file a case and seek justice. According to the consumer forum:
SEE ALSO: Consumer Protection Act 1986
The consumer courts are the authoritative bodies, which are bestowed with the power to impose a penalty and enforce orders. The court has the power to decide on the matter, in case of absence of the defaulter. The forum may also impose a monetary penalty along with imprisonment up to 3 years, in case the charges against the defaulter prove to be correct. Forums can also issue a warrant to produce the defaulter in court.
Keep your Financial Cognizance up to date with IndianMoney App. Download NOW for simple tips & solutions for your financial wellbeing.
Have a complaint against any company? IndianMoney.com's complaint portal Iamcheated.com can help you resolve the issue. Just visit IamCheated.com and lodge your complaint. If you want to post a review on any company you can post it on Indianmoney.com review and complaint portal IamCheated.com.
Be Wise, Get Rich.
This is to inform that Suvision Holdings Pvt Ltd ("IndianMoney.com") do not charge any fees/security deposit/advances towards outsourcing any of its activities. All stake holders are cautioned against any such fraud.