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Step 4: Contact the Banking Ombudsman

Tuesday, June 12, 2018, 7:45 PM

If you are not happy with the bank's response or the issue is not resolved within a month, you can contact the banking ombudsman. The banking Ombudsman helps you to get your money back. Before approaching banking ombudsman, you must have proof that you have already approached the bank regarding the issue. If you do not have this proof, your complaint will be rejected.
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Step 3: Take up the matter with a higher authority

Tuesday, June 12, 2018, 7:39 PM

If the issue is not resolved even after calling customer care and visiting the bank branch, you must take this to the next-level. Inform the branch manager of the bank where you have an account. Banks will also have a grievance cell to resolve customers issues. You can lodge the complaint on the bank's website and grievance cell will take care of the matter.
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Step 1: Contact customer care of the bank

Tuesday, June 12, 2018, 7:20 PM

As soon as your transaction is declined, you must call the customer care of the bank and inform them regarding the issue by providing the necessary details. Once you provide the necessary details, the executive will raise a ticket and investigate the matter. If the error is from the bank's side, the amount will be credited to your account within 7 working days.

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