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What is Inactive or Dormant Bank Account?

Thursday, July 26, 2018, 5:28 PM

If you have a current or a savings bank account and have not done any transactions through it for more than 24-months, then it will be classified as dormant. As per RBI guidelines, an account becomes dormant if a customer doesn't initiate transactions such as withdrawal of cash at a branch or ATM, payment by cheque, transfer of funds through Internet-banking, phone-banking or ATMs.
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Step 4: Contact the Banking Ombudsman

Tuesday, June 12, 2018, 7:45 PM

If you are not happy with the bank's response or the issue is not resolved within a month, you can contact the banking ombudsman. The banking Ombudsman helps you to get your money back. Before approaching banking ombudsman, you must have proof that you have already approached the bank regarding the issue. If you do not have this proof, your complaint will be rejected.
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Step 3: Take up the matter with a higher authority

Tuesday, June 12, 2018, 7:39 PM

If the issue is not resolved even after calling customer care and visiting the bank branch, you must take this to the next-level. Inform the branch manager of the bank where you have an account. Banks will also have a grievance cell to resolve customers issues. You can lodge the complaint on the bank's website and grievance cell will take care of the matter.

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