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Banks to use AI for better customer interaction: Accenture

Banks to use AI for better customer interaction: Accenture

Thursday, March 30, 2017, 1:30 PM

In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers for better interaction, report from Accenture said. According to "Accenture Banking Technology Vision 2017" report, more than three-quarters (78%) of bankers globally and 87% in India believe that AI would enable simpler user interfaces eventually helping them create a more human-like customer experience.
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