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Kotak Bank, first to offer banking on WhatsApp

Wednesday, June 6, 2018, 4:15 PM

Unlike text messages that are one-way communication from the bank, customers can interact with Kotak Bank on its verified WhatsApp number for information on service requests such as updating PAN, mobile number, Aadhaar number, activating/deactivating passbook, cancelling mandates for standing payments and changing their home branch. Kotak Bank has said that it will be the first to pilot WhatsApps enterprise solution to customers.