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Indians most savvy about support tech

Indians most savvy about support tech

Wednesday, March 22, 2017, 10:48 AM

Indians are more open to using digital and interactive customer service tools across sectors than those in eight other markets, a survey showed, although a greater number of them prefer to speak to real person. According to findings, 30% of consumers in India are ready to use messaging tools such as live chats and SMS compared with Hong Kong and Italy (with 26% each).
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