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Insurance firms knock off agents, go for digital-first

Insurance firms knock off agents, go for digital-first

Sunday, June 3, 2018, 1:10 PM

Insurance is a business of relationships; traditionally, an outcome of frequent handshakes between agents and their customers. That is changing fast. Some of the countrys biggest insurers are moving to a digital-first approach, reducing the dependence on agents for selling an insurance product. Take Edelweiss Tokio, the company thinks of itself not as an insurance firm but a technology company in the insurance business.
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