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Jio customers to remain loyal even with paid services: Report

Jio customers to remain loyal even with paid services: Report

Saturday, March 18, 2017, 2:37 PM

As Jio will make its services paid from April 1, 2017, it was thought that many customers may stop subscribing to it, but a research conducted by brokerage firm Bernstein showed opposite trend. Jio scores highest overall on customer loyalty -- and outscores the incumbents on customer service, convenience, data coverage, data speeds, and handset choice.
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