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No job losses due to chatbots, artificial intelligence: Banks

No job losses due to chatbots, artificial intelligence: Banks

Wednesday, April 5, 2017, 9:34 AM

The financial sector in India is driving investments into chatbots and artificial intelligence (AI) to augment customer service, but bankers are convinced that there would not be job losses as these new tools will only complement staff. When it comes to AI it is not upstarts but big guns of banking with resources, which are driving investments.
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