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Wells Fargo tests Facebook chatbot

Wells Fargo tests Facebook chatbot

Wednesday, April 19, 2017, 8:29 AM

Wells Fargo & Company is testing a "chatbot", an automated program that can communicate with the bank's customers on Facebook's messaging platform to give them information on their accounts and help them reset their passwords. The U.S. bank said that it is piloting the virtual assistant with several hundred employees, and plans to extend testing to a few thousand customers later this spring.
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